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The answers to the our most frequently asked questions.

How do I place an order?
All products are listed on our online shop, simply add to cart and once you're ready for checkout click, complete the required shipping and billing details, select your payment method and complete the purchase! If you are having hiccups don't be shy, email sales@shpickle.co.za.
What are your lead times?
All our products are available and ready for collection or to be shipped once you have made the purchase. If you have added embroidery please ad 7 days before shipping. For Bulk orders 4 - 6 weeks
Will you be restocking an item?
It depends, if it was a great seller then yes, definitely. If it was slow with little interest, probably not. We might add a new colour way or print but we are pretty approachable and will be happy to answer if you are looking for a specific item for you or your team. Feel free to chat to us!
Can you send me a catalogue?
Yes we can, please email us backpocketh@gmail.com
Can I exchange or return?
Yes, please have a look at our Return Policy.
How can I track my order?
We use The Courier Guy. Go to this link here and type in your tracking number.
Can I see samples in person?
Yes, absolutely! Get in touch at backpocketh@gmail.com and we'll hook you up!
How does your sizing work?
We tried to base our sizes on the average retail sizes in South Africa meaning that if you are a medium at a big, local retailer you should fit into our medium. We have a size guide right here for ladies and here for men and if you are unsure we'd be happy to assist!
Can you do embroidery?
Yes. Click on the link in the product description to add embroidery.
What is the difference between your fabrics/ranges.
We dedicated a whole page to this, follow the link here and read all about it. Still unsure what will suit your needs best, simply give us a call!

We are working towards Zero Wastage, here's how:

We saw the incredible amount of fabric and stock that is leftover after a production run and in an effort to minimize our footprint on earth we have decided to do things differently, namely Pre-Order, Made-to-Order and Custom Made. Zero gambling on what might to well, zero guessing the sizes that might be in demand, zero leftovers, zero wastage.

Pre-Order:

A pre-order means that you place your order before the item/style/product goes into production. This is great since you are guaranteed to get the size you want as opposed to wanting a stock item but your size is sold out. When we launch a new style or new colourway in a familiar style we will most likely put it on a pre-order. The pre-order will run within the dates specified and the estimated delivery date from the manufacturer will be indicated. Pre-Orders are usually bigger quantities and is allocated to a production house that will give the quickest turnaround time.

Made-To-Order:

This means that an item or style is literally made to your order when you place your order and is not a item kept on hand or in stock. We prefer using made to order on styles that have done well in the past and that people regularly ask for but not so much so that it requires a big batch to be made in a factory. Depending on the day to day quantities of orders we'll either make it in-house or use independent, smaller teams of seamstresses to fulfill the orders. These items are continually available to order from our online shop and expected lead times will be indicated on each product.

Custom Made:

Looking for that style but in a different colour? Or looking to add a unique print or design to your teams uniforms? We do that too. We can easily take our existing styles and show you colours and fabric options available.

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